- Comcast customer service call back. There is only one time slot showing up and there is no way to change it. Jan 9, 2025 · If you’re looking for assistance with your Xfinity services, knowing the right number to call is essential. Include your full name, address, account number, and phone number. Comcast Business support phone number (available 24/7): (800) 391-3000 Aug 30, 2023 · Comcast Xfinity’s customer service number is 1-800-XFINITY (or 1-800-934-6489). Dec 12, 2023 · I am trying to schedule a call back for a time that I'm available. I am an Official Xfinity Employee. Jan 9, 2023 · I have been trying to reach someone at Xfinity/Comcast all day; was told I was in line for a call back that never came. A subreddit primarily dedicated to asking questions and/or discussing experiences with Comcast. Prepare a valid reason, such as moving to an area without Comcast service, and stand your ground during the call, ignoring any offers or attempts to retain you. Dec 23, 2024 · When it comes to customer support, Xfinity offers various options to connect with their agents. Comcast is not shy about using this situation to its advantage by raising prices every year. The scammers often identify themselves as an Xfinity or Comcast representative and offer discounted services, upgrades to equipment, or promotions to switch to Xfinity Mobile. I'd be delighted to assist you with any questions or concerns you may have regarding your account and services. If you have a question about your bill, please call Xfinity Mobile customer support at (888) 936-4968 or call Comcast Business Mobile customer support at (844) 963-0206. Xfinity Mar 4, 2025 · If you’re an Xfinity customer, you know that sometimes things don’t go as planned. In this article, we’ll provide you with all the details Aug 12, 2022 · I got a call from [Edited: "Personal Information"] that I am eligible for a 50% discount on my Xfinity / Comcast account with no changes to my existing service and left the number [Edited: "Personal Information"] to call back. Jun 18, 2015 · I've been trying to get ahold of Stanley @#edited to fix a problem with our phone service. Share your feedback with Tom at Xfinity through this form for any inquiries or concerns regarding your services. Aug 31, 2024 · Want to talk with someone regarding a change to my services, but can't get through to a live person. Comcast is pretty good at dishing out credits for customers who complain. Need Help? Find Solutions, share knowledge and get answers from customers and experts. Fortunately, calling Xfinity customer service is a quick and effective way to resolve your issues. I asked him again if he was with Comcast he says Comcast Securities, I hung up on him. Jun 10, 2024 · Another phone call from <Edited: Personal Information>, Comcast displays on caller id. Once received by Comcast, you will receive a call directly from Comcast to assist you in resolving your issue. I'm highly suspicious (for Jan 13, 2025 · My Comcast chat transcript asking for a credit that highlights why I think Comcast's customer service is very poor & how they can fix it. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. How can I help? Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Jan 27, 2025 · If you’re an Xfinity Internet customer and find yourself needing assistance, knowing the right telephone number to call can save you time and frustration. Click Continue with appointment once you’ve entered your service address. Each month this series will highlight an Xfinity feature that can be done on your mobile device, online or on Xfinity X1. If you’d prefer to cancel your account by chatting online, go here. Sep 20, 2023 · Xfinity has to have the worst Customer Service platform in the history of the world. For Comcast customer service, questions and complaints you can use the following phone number: 1-215-286-1700. However, I have posted the information here for quicker reference. You can also use the this Contact Us page to get your questions answered by Comcast agents. Whether you’re moving, switching providers, or just cutting costs, knowing the right steps makes the process smoother. You can post for technical support, advice, or just to vent about how you feel Comcast did you wrong. My phone shows only 5G and my TV wont stay connected. If you don’t wish to continue with your appointment, click Cancel, return to store page. Looking to schedule a callback? You can save time with the Xfinity Assistant! Get help now. Philadelphia, PA 19103. Mar 26, 2025 · Thank you for reaching out to our Xfinity Community Forums Team. Jun 7, 2019 · We want every customer interaction with us to be convenient, fast and easy. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. We will only ever contact you via phone if you had already previously reached out to us requesting a call back. How can I schedule a call with an agent that can help me? Nov 14, 2024 · Schedule a call back Please call so I can change my plan Question • Updated 5 months ago Apr 8, 2025 · Hello @user_y59ei4 The main customer service number on your statement will be the specific over the phone support to call for package changes. Learn how to check for Xfinity service outages using the Xfinity app, xfinity. Call Customer Service Speak To Cancellation Department or a Manager I call customer service at 1-800-934-6489 and request cancellation of service Apr 9, 2024 · At a Glance: To cancel your Xfinity Internet service, follow these steps: First, call Comcast Retention at 1-800-XFINITY or 1-800-COMCAST and clearly state your intention to cancel. Mar 24, 2025 · To make matters worse, I've had 7 support tickets related to our matter AND customer complaints because of the severe lack of quality customer service that are already closed. If you need to cancel, schedule a call or visit an Xfinity Store. With the cable company Comcast, you can speak with a live rep by failing to properly complete the automated menu prompts three times. Using Your Voicemail The Comcast Customer Guarantee How to Read Your Bill Internet and Voice Connection Internet and Voice Activation Jan 14, 2025 · When you encounter issues with your Xfinity services, reaching a live customer service representative can feel like a daunting task. Information about your rights This is an attempt to collect a debt. I called the # back and it is Xfinity. Really? Xfinity Assistant - Get 24/7 assistance for your questions Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. It’s that it’s the worst, most horrific customer service call of all-time. Get in touch with Comcast Business. If you prefer speaking with a representative directly, you can call Xfinity’s customer service hotline at 1-800-XFINITY (1-800-934-6489). How can I help? Aug 18, 2025 · Canceling a service like Xfinity can feel like navigating a maze. Is Comcast no longer offering actual service to its customers on the phone? Learn how to use Xfinity Assistant to manage your account and troubleshoot devices. The only option it gave me was t Aug 28, 2024 · @user_irozov @BruceW is spot on with their information about us not having contact numbers for local Xfinity Stores. I double checked my phone number the second and third times. The first 3 calls resulted in endless prompts from department to department Apr 1, 2025 · ? 800 number for customer service. Find your local Xfinity Store, including Xfinity Mobile, to demo the latest products, pick up and exchange your equipment, pay bills, or subscribe to Xfinity services! Get support for Xfinity Mobile services including account management, troubleshooting, and assistance with plans and devices. After spending hours of going around in circles I somehow lucked out and got to speak to a live agent. By dialing 1-800-XFINITY (1-800-934-6489), you’ll be connected to a representative who can help address your concerns. In this article, we will explore how reaching out to their 24-hour support can help you Feb 12, 2025 · Our contact number is 1-800-COMCAST (1-800-266-2278), but we would be happy to work with you on this issue right here! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. I received a email confirmation all three times. May 20, 2025 · The most straightforward way to reach Comcast customer service is by calling their dedicated contact number. Aug 30, 2024 · I have little or no internet at my home. Whether it’s a service outage, billing question, or technical problem, the need for assistance can arise at any time. There is no penalty for missing the scheduled call, and the support team is always ready to assist you. If it doesn't, just keep chatting until you get a live chat agent and ask them to request a callback for you. When experiencing a problem with your service, Xfinity customers can now schedule their own appointments using the My Account app, on their mobile device or online. Sep 27, 2022 · Long story short I bought a new house and set up Internet, on the phone call The representative told me about their mobile plan. The primary customer service number is 1-800-XFINITY (1-800-934-6489), which connects you with general support for various issues related to internet service, cable TV, phone services, and more. Manage appointments through your account online You can change your appointment online without contacting us. Here is a great link to easily view updates on our prices here. We are on a mission to save our customers' time, simplify their experience, and make things right when we fall short. In this article, we will share the top five tips to help you connect with an Xfinity customer service live person quickly and efficiently. Find help & support articles, chat online, or schedule a call with an agent. Can anyone tell me why? Customer Security Assurance Business Hours: 8:00am - 12:00am EST, 7 days a week Contact: 2 days ago · You can contact XFINITY Mobile customer service by calling an agent or using their chat. After a brief hold, you'll be connected to a customer support specialist. If you "complain" enough it becomes easier to get free technician visits, better customer service, and eventually better service. Jan 13, 2025 · When it comes to managing your Comcast services, knowing the right telephone numbers to call can save you time and frustration. I need to cancel my service. She explained how the cell towers are the same as Verizon, whom I wa Nov 22, 2014 · Contact Comcast customer service for your customer service needs. In this article, we’ll guide you through the various telephone numbers available for Comcast services so that you can quickly get the help Hello! I'm Xfinity Assistant, here to help you find answers as quickly as possible. I want to schedule a call me back appt. In short, a tech journalist wanted his Comcast service disconnected. Whether you’re dealing with a service issue or have questions about your account, understanding how to effectively talk to an Xfinity agent can make all the difference. The original issue which prompted your call to your cable provider for assistance The issue you experienced with the Cable Provider’s customer service. Can you please share what the nature of the concern is you need assistance with? Connect with us Give us a call anytime at 1-800-xfinity (1-800-934-6489). Not an hour and a half later i got a call back from 844-823-8902, poor quality audio and very broken english, asking for me by name and stating probably 5 times they were "Xfinity Advanced Technical All things Xfinity I'm there for you whenever and wherever with any of your Xfinity products or services. It’s not that this customer service call is bad. Oct 7, 2021 · However, if you prefer to speak with someone on the phone you can contact our Customer Service team by calling 1-800-934-6489. You must give your Xfinity equipment back after canceling. Whether you’re dealing with internet issues, billing inquiries, or service installation questions, understanding when to contact Xfinity by phone can help you receive quick and efficient assistance. What followed was 8 minutes of complete nonsense as the service rep refused to do his job while Save on high speed internet, mobile phone plans and cable TV services with Xfinity. From recording your favorite shows on your X1 DVR to updating you on your package delivery, I got you covered. Dec 13, 2024 · Overview of the Comcast Xfinity Scam Calls The scam typically begins with a call from a number spoofing a legitimate Comcast phone number. The only ways to do that is to schedule a call back or visit a store. Otherwise, you'll be charged an unreturned equipment fee until you return it. Here’s how: Go to the Appointments section of your account and sign in. I pay $115 per month for internet and Xfinity won't even tell me when they are going to restore my service, which I count on for my job. In this article, we’ll explore the different communication methods available—chat, phone calls, and in-person support—so If you selected that you weren’t an Xfinity customer, you’ll be asked to provide the location you wish to have Xfinity service. Dec 2, 2024 · If you need to reach out to Xfinity for support, knowing the best times to call can make a significant difference in your experience. Comcast’s business products have more available support with phones and live chat available around the clock. This number is available 24 hours a day, 7 days a week, so you can reach out whenever it’s convenient for you. Jan 20, 2025 · We can help. com, or the Outage Map. Once you provide us with your complaint, we will forward your information to Comcast. However, knowing the right strategies can expedite this process. How to contact Xfinity For inquiries related to residential services, please contact us at: Comcast Cable, One Comcast Center 1701 John F. Whether you’re looking for customer support, technical assistance, or billing inquiries, each service has its dedicated line. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. user_9zi1oe Hi there! you can learn all the ways we alow our cusmtomers tto contact us by going to our Xfinity forum knowledge base. How do I change the call back time. If you or anyone you know is receiving Service Restored: If your Xfinity services are restored before your appointment, you will get a message asking if you want to keep or cancel the appointment. No update. They assume that you can only have a problem in a certain area such as Internet or voice and then base all of their questions off of those areas. Jul 18, 2021 · When you request a call back from Comcast in the My Account app, you select a time window and provide the phone number where you can be reached and we’ll call you. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require May 19, 2025 · You can also contact customer service through the app’s messaging feature. Here are the detailed steps to direct message us: Anyone with Comcast service knows that it is impossible to be connected with a live human from the customer support line. The scheduled time came and went all three times. No correspondence. Jan 29, 2021 · Last time I called customer service, I was told the construction department has to come to move the servcie line connected to my home which are so low I can touch them with my hands. Comcast warns against gift card payments and urges reporting suspicious calls. Find information about your rights and how to contact Xfinity. Please let us know if this Go on their chat (I use their xfinity app chat feature) and type in "rep", "call", or "request call". I have been a loyal Comcast customer for 25 years and I can not get anyone to give me a straight answer. Thanks! I am an Official Xfinity Oct 28, 2024 · Finding the right contact number for Xfinity is straightforward but can differ based on your specific needs. This is a disgrace – IF Comcast actually does provide callbacks from live agents, how Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. That will automatically trigger it to show you the option of requesting a call back or chatting with an agent. They also provided some great information on how to get in contact with us. May 22, 2025 · How can I talk to an actual customer support representative these days? Every single option I find on the website ultimately leads to the Assistant who just sends the same response over and over. Reach out via phone, email, or social media. Feb 17, 2025 · Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Account & Billing Discover how to manage your services, update passwords, pay your bill, view statements, and more. Dec 13, 2023 · The 5 Ways To Cancel Your Comcast Service There are 5 ways to cancel your Xfinity service: Call Comcast Chat with Xfnity online Go to an Xfinity store Fill out a cancellation request Maill a cancellation request To cancel your Xfinity account over the phone, call (800) 934-6489. I've left at least a dozen messages but he refuses to call me back. Whether you’re facing connectivity issues, billing inquiries, or service upgrades, reaching out to the right support team is crucial for getting your problems resolved quickly. Hey there - found similar threads but they're all locked. This guide breaks it all down in a simple way. There are no stores near me. Make sure to return any Comcast equipment as Customer Agreements, Policies & Service Disclosures Comcast strives to provide consumers with accessible, easy-to-understand information about the services we provide, so they can make informed decisions about which services best meet their needs. Nov 19, 2024 · I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. In my area, Comcast is the only reliable provider of internet and cable. Oct 31, 2020 · Can anyone offer advice on how to speak to a live customer service agent? I’ve called the 1-800 customer service number and prompted to talk with technical support. Please keep in mind that we also bill one month in advance. Dec 17, 2024 · Where can I call or text a live agent from Xfinity? I’ve been trying to get in contact with a live agent to ask how much it’ll cost to get the plug for coax cable installed. . Jun 4, 2025 · Beware of the revived Xfinity imposter scam threatening $1,000 fees. Every year, I renegotiate my Comcast/Xfinity prices using the following strategies. Get online support for Xfinity products & services. Make sure to sign in to get started. Once the promotional period ends the discount rolls off and you enter into our everyday rates. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Dec 20, 2022 · The customer service representative will also have your account pulled up to save time during the call. Dec 5, 2024 · I cannot fathom how this is called Customer "Service"; they list callback options for live reps but don't allow you to actually speak to them, they just refer you back to the cheap, automated chat that doesn't actually answer questions but gives you options that have nothing to do with your actual problem. I got the "fraud" call about Target sponsoring a 1/2 off the monthly charge for 36 months after I sent them $350+ dollars. Each time I call, I get the round around. Noisy, call center, Indian gentleman stating he is with Comcast asking me to give him router info bc my wi-fi security is compromised. Let us know how we can help. Kennedy Blvd Philadelphia, PA 19103 1-800-xfinity (1-800-934-6489) For Learn how to report a refund issue, payment issue, or safety concern online. Oct 17, 2024 · When I try to call and speak to a person it sends me back to the useless automated app. The agent that calls will have a record of your troubleshooting activities from the app and will walk you through some more steps to fix your service. Only another incorrect invoice. Feb 18, 2025 · Send a letter to Comcast Send a letter addressed to Comcast Customer Service at 1701 JFK Blvd. Today at 3:55PM I called xfinity, troubleshot my internet issue, and they scheduled a technician to come out tomorrow between 5PM-7PM. Jan 16, 2025 · Can I please get a member of Xfinity management team to call me to resolve billing and service issues? Alex W [Edited: "Personal Information"] All things Xfinity I'm there for you whenever and wherever with any of your Xfinity products or services. Any information obtained will be used for that purpose. Sep 11, 2024 · Long story short: If you get a call from a random number like this and you call it back and get Xfinity's customer service bot, hang up and call Xfinity's actual customer support and explain the situation. Here’s how to get a live human to speak to: Call the customer service phone number. This is my 4th call to Xfinity / Comcast in a 30-minute period on June 10, 2023. If you prefer phone support our customer service team can be reached at 1-800-934-6489. In this guide, we’ll explore how to quickly reach Xfinity through their toll-free phone number, and provide tips for effective communication with their support team. Allow the bot to recognize your account and ask you what you need. Get the most out of Xfinity from Comcast by signing in to your account. Troubleshoot your service, learn about outages, and get answers to all of your account and billing questions. Contact Customer Service at (800) 391-3000. Dec 18, 2014 · Continuing to implement common-sense customer service protocols under new customer service czar Charlie Herrin, Comcast is now letting its Xfinity customers schedule a specific time for a rep to call them instead of waiting on hold. Xfinity, a popular provider of internet, TV, and phone services, has a few hoops to jump through, but don’t worry. Enjoy entertainment your way with great deals on Xfinity by Comcast. Jun 24, 2022 · @XfinityEthan I appreciate the response and understand that it is not the individual agent's fault, but I want to talk to someone. Apr 5, 2022 · All, Comcast will typically not reach out to offer you new deals on your account, help with firewall issues, ask you for your personal information, or request payments above your monthly service charge if you did not initiate that conversation. Mar 8, 2025 · If you miss the call back from Xfinity, simply call back and request another call. I have been trying to talk to someone at Customer Service; was told I would get a call back but never did. At Comcast, we offer 1 to 3-year promotions discounts with and without term agreements. No phone call back. When using the interactive Jun 16, 2025 · If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you’d rather not make a phone call, you can always live chat with a representative if that’s easier. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. The callback service is available on the Xfinity website and Xfinity My Account mobile app. I'm sorry to hear they did not accommodate your requests and tried to sell you more. Why You Might Want to Cancel Xfinity People We’d love to make your Xfinity service work better for you. wqtf jbt1gn neztk q7n krlpwu zx4l nvp hwfkgz pqbi cqn
